Contact Us

Complete the form below to schedule a visit or a call

Privacy Agreement

Nestled in a convenient and picturesque location, Willows Care Home offers a comforting environment for residents and their families. Visitors can enjoy the charm of nearby attractions, creating opportunities for meaningful outings and shared moments. Whether exploring local parks or discovering nearby shops and cafes, there’s plenty to make every visit special and memorable.

Address

Nevin Rd, Blacon, Chester CH1 5RP

Phone

01244 374023

F.A.Q.

How can I get in touch with Willows Care Home?

You can reach us by phone, email, or by filling out the contact form on our website. Our friendly team is available to answer any questions you may have or to help you arrange a visit.

What is the best time to contact you?

Our team is available to take your calls and respond to emails from 9am to 4pm, Monday to Friday. However, if you have an urgent inquiry outside of these hours, please leave a message, and we will get back to you as soon as possible.

How soon will I get a response to my inquiry?

We aim to respond to all inquiries within 24 hours. If you need a faster response, feel free to call us directly for immediate assistance.

What information should I provide when contacting you?

When reaching out, it’s helpful to provide some details about your loved one’s care needs, such as the type of care you’re looking for (residential, dementia, respite, etc.) and any specific questions you have about our services.

Can I speak with a member of your care team directly?

Yes, we’re happy to connect you with one of our care managers or nursing staff to discuss the specific care needs of your loved one. Simply let us know, and we can arrange a phone call or meeting.

Do I need an appointment to visit the care home?

While we recommend scheduling an appointment to ensure a member of our team is available to give you a full tour, we do welcome walk-ins. Please note, though, that arranging a visit in advance allows us to dedicate time to answering all your questions.

What should I do if I have a concern or feedback about the care provided?

We take feedback very seriously and encourage open communication. If you have any concerns or suggestions, please contact our management team directly via phone or email. We’re committed to addressing any issues promptly and ensuring the best care for our residents.

Is there a way to get updates about my loved one’s care?

Yes, we believe in keeping families informed about their loved ones. You can request regular updates via phone or email, and our team is always available to discuss any specific concerns or questions you may have about your loved one’s well-being.